Refund Policy
Last updated: November 5, 2026
30-day money-back guarantee. Try the plan with your dog. If it isn’t right for you, email us within 30 days of buying and we’ll refund you in full.
How to ask for a refund
Email support@waitingpaws.shop within 30 days of your purchase, from the email address you used at checkout (or tell us that address). You don’t have to give a reason, though we’d love to know how we can make the guide better.
What happens next
- We refund the full amount to your original payment method, usually within 2 business days of your email.
- Your bank or card provider may take a further 5–10 business days to show it on your statement.
- Your download links stop working once the refund is made.
The fine print
- The guarantee is one refund per customer. If you buy again after a refund, that later purchase isn’t covered by the guarantee.
- After 30 days, purchases are final.
- Promotional or free copies (for example, with a 100% discount code) have nothing to refund.
Problems with your order
Whenever it happens, we’ll always put these right, even after 30 days:
- You were charged twice for the same order: we refund the extra charge.
- A file won’t open or download: we send you a working copy, or refund you if we can’t fix it.
- You paid but never got your download page or email: we send your links straight away.
Before you dispute a charge
Please email us first. We answer quickly and a refund through us is faster for you than a bank dispute.